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back on track.

Forgot your password?

Choose Forgot password on the sign-in screen. Enter your HELD email address, verify the six-digit code sent to that inbox, then enter and confirm a new password. If you previously signed in with email codes or Google, this also lets you set a password for that same account.

Reset your password →

Find your username

Verify a six-digit code sent to your account email. Then see your display name, sign-in email and unique booking username together.

Find my username

Recover your account email

Use your Google account, or open an account-access request if you can’t use your original email. Support must verify account ownership before changing access.

Recover account access

There is no public lookup of private account emails.

Didn’t receive a code?

1. Check the email address you entered, including spelling.
2. Look in spam, junk and promotions. Search for HELD.
3. Wait for the resend countdown, then choose Resend code. Use the latest code only.
4. Use Change email if you typed the wrong address. Choose Create account only if you’re new to HELD.

Sign-up and password recovery codes go to the address entered, not to the app owner. Every code contains exactly six digits. Codes expire, can only be used once and should never be shared. Google-created accounts can use Forgot password to set a website password for the same Google email address.

Return to sign in

Subscriptions, payments and refunds

HELD’s monthly subscription is USD 1.99 after the 14-day no-card trial. The trial does not charge you automatically. A subscription starts only after you choose it and approve recurring payment in PayPal. Review the amount and any currency conversion shown by PayPal before approving.

Use the same HELD email on the website and in the app. Once payment is verified, access is attached to that account. After returning from PayPal, choose Refresh account status if confirmation is pending. Do not start a second payment while the first is being checked.

Manage receipts, payment methods and cancellation in PayPal’s Settings → Payments → Automatic payments, then select HELD. Cancelling stops future renewals; access remains through the paid period.

Read billing and refund information · Contact billing support

For billing help, include your HELD account email and transaction reference, but never your card details. Deleting HELD does not itself cancel a PayPal recurring-payment agreement.

One-time payments for a month of access

Sign in to HELD, choose Subscribe, then pay USD 1.99 through PayPal or debit/credit card using the exact same email shown in your HELD account. A verified completed payment activates one month of access for that account in the website and app. There is no automatic renewal; pay again manually after access expires. Keep your receipt.

After paying, return to your account and choose Refresh account status. Payment notifications can take time. If access is not updated, you paid with a different email, or you paid without starting checkout while signed in, contact billing support with your HELD email and transaction reference—do not pay again. Never send card details. Existing monthly subscriptions use the separate management instructions above.

Can’t install or open the app?

HELD is currently in Google Play closed testing. Your Google account must be on an approved tester list or in an approved tester group, and you must join the test using that Google account. A website subscription does not grant Google Play testing eligibility.

If you are already a tester, use HELD’s testing page. For account or paid-access problems, sign in with the same HELD email on both platforms, refresh your website account and reopen the app.

Privacy and account deletion

You can delete your account in HELD → Settings → Account → Delete account. If you can’t use the app, follow the account-deletion instructions. Read our Privacy Policy for how account and booking information is handled.